Our Buying Process


Step 1 – Product Submission Fill out our Cisco product submission form, you will find them throughout our website. Please include your contact details so our buyer agents can respond to your submission.

If you know the exact Cisco part numbers (ex. “CP-7961G”) of your inventory items please include them. Market value can range dramatically within a product series. Accurately ID’ing the model numbers of your Cisco IP Phones is critical in accurately determining value. Also make a note of any accessories you have available, such as AC power supplies, cords or PoE injectors, as they add additional value.


Step 2 – Buyer / Sales Agent Review Next, your product submission is reviewed by a CiscoPhoneBuy.com buyer or sales agent, depending on whether you wish to sell product to us, purchase New or Refurbished Cisco phones from us, or inquire about a trade in deal. In some cases, we may need further clarification from you on the model numbers and quantities desired.

Your buyer or sales agent will contact you via phone or email to review your submission. Once we have an accurate account of your Cisco phone inventory, or the Cisco IP phone products you are interested in purchasing, as well as your time frame for sale or purchase, we’ll begin the process of putting together a quote for your review.


Step 3 – Purchase Offer / Sale Quote If your Cisco phone equipment is deemed to have current market value, CiscoPhoneBuy.com will provide you with a purchase quote/offer for your review and acceptance. Purchase offers are generally valid for 10 Business days. You can review the purchase offer with your buyer agent and we will answer any questions or concerns you may have. Payment terms, unless otherwise negotiated, are typically Net 10 Days, to allow for your Cisco phones to be properly received, inventoried and tested.

If you are requesting a quote to buy Refurbished or New Cisco phones from CiscoPhoneBuy.com, our pricing fluctuates depending upon current market conditions and inventory availability. We always strive to offer you the most competitive quote possible, and you will receive up-to-the-minute pricing based on current availability.

Approval of Cisco Phone Quote
Step 4 – Bid Review/Acceptance Once you have reviewed our bid response numbers with your CiscoPhoneBuy.com buyer agent, it’s up to you to accept or reject our purchase offer. If you choose to move forward with selling your Cisco phones to us, we can assist you organizing and preparing your inventory for shipment. We provide best-practices documentation for prepping and packaging your valuable Cisco phone equipment, and we can assist you with deinstallation, packaging materials and logistics, as needed.


Step 5 – Prep, Pack and Ship Your CiscoPhoneBuy.com agent can provide you with prepaid Fedex shipping labels once your equipment is prepped and boxed for shipment, all we need is the weight and dimension of the box(es). We can also arrange for Fedex pickup of your inventory if there is not a convenient Fedex depot nearby. For larger shipments, we also maintain partnerships with a variety of freight carriers.

If you have phones that have minor defects and are repairable, we can also accept them. We can repair many functional defects in-house, such as firmware issues, broken footstand ratchet mechanisms and other issues.


Step 6 – Audit and Testing Once your phones arrives at our testing and distribution facility, they are unpacked and serialized. We record the Serial number and MAC address of each phone, and verify the model number and count of each phone. Once they are received and documented, your phones move on to our testing queue, where each phone is visually inspected to identify any physical damage. Phones are then boot tested, LCD displays and ethernet ports and tested for functionality.

Depending on the volume of material in our testing line, this process can typically take up to 2-3 business days.

Get Paid for Used Cisco Phones
Step 7 – Payment Once your phones have completed audit and testing, your purchase quote is closed and goes to our AP department for payment. Our standard payment method is a company check sent via traditional postal mail. We can also remit payment via wire transfer, or Paypal if you have a Paypal account and prefer to be paid via Paypal.

Phones that are received damaged and non-repairable can be recycled. We only deduct the cost of replacement parts (not labor) for phones that have broken components needing repair to make the phones fully functional.

We are not affiliated with Cisco Systems, Inc. or any other manufacturers. Cisco®, Cisco Systems®, and the Cisco Systems logo are trademarks or registered trademarks of Cisco Systems, Inc. in the United States and certain other countries. All other trademarks are trademarks of their respective owners.