Returns & Exchanges

CiscoPhoneBuy.com 110% Satisfaction Guarantee & Return Policy

No Risk Purchasing. Easy, Hassle Free Return Process.

All In-House Refurbished products sold by CiscoPhoneBuy.com are covered by a full 1-Year Warranty. If you experience a failure or difficulty with a product you purchased from us, we’ll take it back and either provide you with an exchange or refund your money. Your complete satisfaction is our mission.

If the reason for your return is due to an error on our part, we will pay the return shipping costs and refund your original shipping charges; otherwise, you are responsible for the return shipping costs and the original shipping charges will be non-refundable. Related duties, taxes, and fees for shipments to and from locations outside the continental United States are the responsibility of the customer.

Products being returned must be in consistent condition as when purchased and must include all original parts, accessories, and original packaging. Not valid for special orders, wholesale transactions, or for purchases intended for resale, lease, rental, or transactions where there is a separate written agreement.

Please contact a CiscoPhoneBuy.com representative via Phone or Email to request an RTV number. A refund will be made via the payment method (i.e. Credit Card, Check, PayPal, etc.) used on the original order within 1 business day of receiving your return.

If you have any questions please call us at 877.582.4726, or email us at Sales@CiscoPhoneBuy.com